Returns & Exchanges
Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through our freshness guarantee. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a replacement or store credit.
Inspect Your Order
Upon arrival, immediately check your shipment to ensure all vacuum-sealed packaging is intact and the product is still at a safe, chilled temperature.
Document Issues
If you notice any discrepancies or damage, take clear photos of the product and the shipping label to help our team process your claim efficiently.
Contact Support
Email our customer service team at [email protected] within 24 hours of receipt with your order number and the photos you captured.
Receive Resolution
Our quality assurance team will review your request and issue a replacement shipment or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing