Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is my meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated shipping boxes with dry ice or non-toxic gel packs to ensure they remain at safe, refrigerated temperatures during transit.
Where do you source your livestock?
We partner exclusively with sustainable, family-owned farms that prioritize ethical animal husbandry, pasture-raising, and high-quality grain or grass finishing.
Can I track my delivery?
Yes, once your order is processed, you will receive a tracking number via email so you can monitor your shipment's journey from our butcher shop to your doorstep.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a resolution or refund.
Are your products fresh or frozen?
To ensure the highest quality and safety during shipping, most of our cuts are flash-frozen at the peak of freshness. This locks in flavor and texture without the use of preservatives.
Do you offer subscription boxes?
Yes, we offer customizable monthly subscription plans that allow you to receive your favorite cuts on a recurring basis at a discounted rate.